# SmartDocs features

> Signature workflows, signature levels from SES to QES, versioned templates, online forms, a tamper-evident audit trail, teams and a REST API: all features at a glance.

Source: https://smartdocs.de/en/features/

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SmartDocs covers the entire signature request: from upload through the signing order to the sealed evidence document. Hosted in Germany.

## Signature requests

- Sequential signing order: internal first, then external. SmartDocs triggers each step automatically and contacts no one before the previous step is done.
- Signing link instead of an account: signers receive a personal link by email and sign in the browser, on mobile too, with no registration and no app.
- Real-time status: opened, read, signed. Reminders go out automatically.

## Signature levels

You choose the level per request:

- SES, simple electronic signature: for everyday business, in every plan.
- AES, advanced electronic signature with SMS code: for important contracts, from the Pro plan. More on the [advanced electronic signature](/en/advanced-electronic-signature/) page.
- QES, qualified electronic signature: for the statutory written form, on request. More on the [qualified electronic signature](/en/qualified-electronic-signature/) page.

The level finder on the [signature levels](/en/signature-levels/) page shows which level a document needs.

## Templates

- PDF, HTML and forms: static PDF templates with fixed field positions, dynamic HTML templates or online forms built from blocks, all in the same library.
- Drag-and-drop fields: signature, text, date and checkbox. Required fields are enforced before the signature can be completed.
- Placeholders are filled in when you send.
- Versioning: every change creates a new version. Running requests keep their version, new ones start with the current one.

## Online forms

Assemble documents from blocks when there is no PDF: blocks for content (heading, text, section, divider), details (short and long text, email, phone, number, date) and decisions (yes/no, confirmation, dropdown, multiple choice). Every signer gets their own required signature field. Values from your CRM are filled in through placeholders. Fields and entire sections can be tied to conditions. More on the [online forms](/en/online-forms/) page.

## Audit trail and completion certificate

Every event (uploaded, sent, opened, signed) references the hash of its predecessor, so any later change visibly breaks the chain. Once complete, you receive a completion certificate as a PDF with all evidence data: who signed when, from which IP address and at which level. Timestamps, IP addresses and user agents can be exported as a structured file. Hosted in Germany, GDPR compliant, eIDAS compliant, ISO 27001, see [security](/en/security/).

## Teams

- Roles and permissions: Owner, Admin and Member. On the Enterprise plan, custom roles built from individual permissions.
- Approval before signing (Enterprise plan): a participant reviews the document at their position in the order and approves it without signing themselves. The decision appears in the completion certificate.
- Separate organizations for other companies or clients (from Pro).
- Sender branding: signature emails carry your sender name, by default the name of your organization.
- Automatic reminders to overdue signers.
- Revise with revision history (Enterprise plan): revise declined, expired or voided requests. The new version is linked to the original request, which stays unchanged.

## API and in-person signing

Everything the interface can do, the [REST API](/en/developers/) can do too, included from the Pro plan. With the Kiosk App, customers sign directly on your tablet, see [in-person signing](/en/in-person-signing/).

## Features by plan

| Feature | Free (€0) | Pro (€25 per seat per month) | Enterprise (€40 per seat per month) |
| --- | --- | --- | --- |
| Signature requests | 5 per month | unlimited | unlimited |
| Simple signature (SES) | yes | yes | yes |
| Advanced signature (AES) | no | 15 SMS per seat per month | 30 SMS per seat per month |
| Qualified signature (QES) | no | on request | on request |
| In-person signing (Kiosk App) | yes | yes | yes |
| Audit trail and completion certificate | yes | yes | yes |
| Templates | 3 | unlimited, with versioning | unlimited, with versioning |
| Document storage | 100 MB | 10 GB per seat | unlimited |
| REST API | no | yes | yes |
| Additional organizations | no | yes | yes |
| Custom roles and permissions | no | no | yes |
| Approval before signing | no | no | yes |
| Revise with revision history | no | no | yes |
| White label | no | no | yes |
| Priority support | no | no | yes |

All prices plus VAT. Each SMS beyond the included quota costs 0.15 euros. Details on the [pricing](/en/pricing/) page.