How is the buyer's identity documented?

Your employee checks the ID and confirms the identity in the request. SmartDocs records this confirmation as a separate event in the tamper-evident audit trail, which is worth real money in a dispute.

Can financing documents be signed digitally?

That depends on the financing partner's requirements. SmartDocs offers all three eIDAS levels on one platform; for documents subject to statutory written form, the qualified electronic signature (QES) is available.

Can a discount be signed only after sales management has approved it?

Yes, on the Enterprise plan. You add sales management as an approval step before the customer's signature. The request then appears in the kiosk queue as waiting for approval, and the tablet can only be handed over once approval is given. The decision is made on their own computer or phone, without signing themselves; the time and the person appear later in the completion certificate. For everyday business at the counter, simply leave the step out, and the customer still signs right away.

How quickly can a test drive agreement be created?

From the template in a few seconds: enter the name, add the license plate, hand over the tablet. The signature is done before the keys are handed over.

For car dealerships

Purchase contract at the counter, handover at the car

Order, test drive and handover report are signed where business happens: in the showroom and at the vehicle, on your tablet, with documented identity verification.

An employee holds a tablet at the counter while a customer signs the contract with a stylus; his companion looks on

Typical documents

Which document, which signature level?

From the first visit to handing over the keys: these documents cross the counter at a dealership every day.

Document	Signature level	Note
Purchase contract and order	SES in person	In kiosk mode at the counter, documented with an ID check.
Test drive agreement	SES	Created from a template in seconds, signed before the keys change hands.
Handover report	SES in person	Right at the vehicle, including mileage and a list of accessories.
Financing and service documents	AES / QES	Depending on the financing partner's requirements, with SMS code or QES.

Which level for what? See the overview on the page Signature levels, or to dig deeper: How in-person signing works .

Workflow

From handshake to complete file

Here is how a dealership sells without a single binder traveling through the building:

Order at the counter

The customer signs the order in kiosk mode on the tablet. Your salesperson confirms the verified identity after checking the ID.

Collect missing signatures later

If a co-buyer or a spouse signs later, a signing link goes out in the evening instead of another appointment.

Handover at the vehicle

The handover report is signed right at the vehicle. The customer drives off the lot, and the file is already complete.

What this looks like in practice: A dealership with two locations and twelve salespeople handles orders at the counter in kiosk mode. If the co-buyer's signature is missing, a signing link goes out instead of another appointment. At handover, the report is signed in three minutes, and every signature is in the audit trail with verified identity.

Matching features

Built for everyday work: Car dealerships

Identity verification in the audit trail

Your employee confirms the verified identity, and SmartDocs records it as a separate event, audit-proof.

Learn more

Templates for every transaction

Test drive, order, handover: set up once, filled in seconds, available at every location.

Real-time status

Pending signatures at a glance, automatic reminders included. No request gets left behind.

Emails under your brand

Signers receive emails with your dealership's branding.

FAQ

Questions from car dealerships

No problem: in kiosk mode, the customer signs directly on your tablet. The signed copy can then be printed or sent to any email address.

Your next handover runs without paper

Start for free, set up templates for test drives and handovers, have your tablet ready. No payment details, no minimum term.

Start for free See pricing